Privacy Policy

Privacy Policy

To provide you services and the Website, including to allow you to order and receive products using our Website, administer your account, allow you to use our consignment portal and pay you for your items that are sold, and to optimize your experience we need to use the information that we collect in a number of different ways.

We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we and our partners will use your personal information (including your name, email address, and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt-out instructions in the promotional emails we send you.

We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from KicksCrew. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy.

We may also carry out research, analysis, and surveys on your use of our Website, and views. We may keep tracking your spending on our Website to see if you can benefit from any loyalty programs we may offer from time to time. Finally, we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security.

Please scroll down to find out the detailed purposes for which we collect your information, and what specific information is collected:

To register and manage your account on our Website, we may collect your name, email, password, and other additional details you may wish to add to your account, like phone number, addresses, and gender.
To fulfill the orders you make through our website, we collect your name, addresses, phone number, Order details, like the products you are buying, the size, and the price.
To collect payment from you we collect your payment information, which comprises the credit/debit card’s number, holder’s name, and CCV – we do not store them and only transfer them to our authorized payment providers.
To pay you for any item sold via the consignor portal we collect your bank details and other required financial information.
To provide you with our customer services (including helping you to solve any issue you have with our services, or any consignation query, updating you about any change to our terms of service, or contacting you to know how was your experience with us) we collect your name, email, password, and addresses and your contact history with us (including possibly phone records of our conversations).
To monitor the quality of our customer services, we collect your name, email, password and addresses, and your contact history with us.
To administer, maintain and optimize our Website and our services, we collect your device information(such as your device IP address and device type), Cookie identifiers, and browsing information.
To perform fraud and credit checks and if we can do business with you, we collect your name; email; addresses; credit/debit card details; browsing history; purchase history; date of birth; gender; device information (such as IP address and device type), any government identifiers (like driver’s license or ID cards) and any publicly available information (like social media profiles or news.
To send you marketing communications and personalized offers, we collect your Name; Email; Phone Number; Addresses; Date of Birth; Purchase history; Browsing history and behavior; Device information; Shopping preferences; Cookie identifiers; Internal identifiers; Country.

Analysis of your behavior and purchases in our Website, we collect your Name Email; Phone Number; Addresses; Date of Birth; Purchase history; Browsing history and behavior; Device Information; Shopping preferences; Nickname; Cookie identifiers; Internal identifiers; Country; purchase and sale history.

Carry on research, analysis, inquiries, and surveys on your use of our website, we collect your Name; Addresses; Email; Device information, demographic information (including gender, country of residence, and household income), and content of survey responses.

Advertising and retarget advert.